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Salesforce Expertise

Enabling Agent-Powered
Enterprise Transformation

Design, deploy and scale autonomous AI agents that execute sales, service and customer engagement enterprise-wide - securely and responsibly.
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Compliance
Analytics
Integration
Automation
Collaboration
Engineering
Monitoring
Insights
Storage
Compliance
Analytics
Integration
Automation
Collaboration
Engineering
Monitoring
Insights
Storage
Compliance
Analytics
Integration
Automation
Collaboration
Engineering
Monitoring
Insights
Storage
Internationally Accredited

Enabling Leading Enterprises Globally

Our Forte

Life Sciences, Pharma & Healthcare

Life Sciences, Pharma and Healthcare organisations operate with complex commercial models, stringent regulatory requirements and large, distributed field teams. Supporting this environment requires technology partners who understand these realities.
Our deep experience in enabling Life Sciences and Healthcare organisations to modernise end-to-end workflows and drive commercial excellence makes us a strong fit for organisations operating at scale with high commercial and operational demands.
100
+
Projects Delivered
1500
+
Use Cases Implemented
100
+
Certified Experts
13
+
Years of Delivery Experience
What We Do

Agentforce 360 &
Agentic AI Enablement

We design and operationalise agent-first enterprise architectures where autonomous AI agents don’t just assist work, but execute it across sales, services and customer operations through reasoning, action and collaboration with humans within complex enterprise environments.
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Agent Architecture &
Use Case Design

Identify where autonomous agents create real enterprise value and design agent roles, boundaries and responsibilities aligned to business outcomes.

Agentforce Enablement & Configuration

Establish Agentforce as an execution layer, configuring agents to operate across workflows, data and systems with enterprise-grade control and reliability.

Custom Agent Development

Build domain-specific agents for sales, service and operations, capable of reasoning over context, initiating actions and completing multi-step work autonomously.

Human-in-the-Loop & Escalation Models

Design operating models where agents and humans collaborate seamlessly with clear thresholds for intervention, override and accountability.

Responsible AI & Governance by Design

Embed governance, auditability and ethical safeguards from day one, ensuring agent-driven execution remains transparent, compliant and trusted.
Services We Give

Agent-Enabled
Business Domains

A platform for today’s agentic enterprise, Salesforce is a unified platform that brings together apps, data, agents and metadata to drive customer success.
Sales Transformation
Service & Customer Operations
Marketing & Customer Engagement

Sales Transformation

AI agents take ownership of revenue execution, continuously managing pipelines, prioritising deals and guiding teams towards the highest-impact actions.

Rather than relying on static dashboards or manual reporting, our Salesforce CRM consulting services empower businesses with intelligent sales ecosystems that monitor customer signals, forecast opportunities and recommend next-best actions in real time. By combining automation, data intelligence and Salesforce expertise, we help sales teams know where to focus, when to engage and how to drive higher conversion outcomes with speed and precision..
Pipeline managed and optimised
Intelligent deal prioritisation and forecasting
Deep account intelligence and opportunity insights
Guided, next-best-action execution for sales teams
Let's Talk
Deal Priority
Deep Account Intelligence
Pipeline Optimisation

Service & Customer Operations

Autonomous service agents handle high-volume, repetitive and time-sensitive work - resolving cases, triaging issues and orchestrating omnichannel interactions at scale.

AI agents operate across channels and systems to deliver faster resolution and consistent experiences, while smoothly escalating complex or sensitive scenarios to human teams when needed. The result is always-on service delivery without compromising control or accountability.
Autonomous case triage and resolution
Intelligent routing and workload optimisation
Consistent omni channel customer experiences
Human-in-the-loop support for high-impact interactions
Let's Talk
Consistent experience across channels
Faster Resolution time
Always-on service delivery
Control And Accountability Maintained

Marketing & Customer Engagement

Journey-aware AI agents continuously optimise how customers are engaged, adapting campaigns, messages and offers in real time based on behaviour, context and intent.

Agents move marketing from planned execution to continuous, intelligence-driven engagement, ensuring every interaction is timely, relevant and personalised at enterprise scale.
AI agents orchestrating customer journeys
Real-time campaign optimisation
Context-aware, personalised engagement
Continuous learning across customer touchpoints
Let's Talk
Adaptive Pathways
Context & Intent
Performance tuning
Personalised Interaction
Campaign Optimised
Real-time testing
Journey Orchestration
Campaign Optimisation
Context-Aware Personalisation
Continues Learning
Adaptive Pathways
Context & Intent
Performance tuning
Personalised Interaction
Campaign Optimised
Real-time testing
Journey Orchestration
Campaign Optimisation
Context-Aware Personalisation
Continues Learning
Adaptive Pathways
Context & Intent
Performance tuning
Personalised Interaction
Campaign Optimised
Real-time testing
Journey Orchestration
Campaign Optimisation
Context-Aware Personalisation
Continues Learning
Adaptive Pathways
Context & Intent
Performance tuning
Personalised Interaction
Campaign Optimised
Real-time testing
Journey Orchestration
Campaign Optimisation
Context-Aware Personalisation
Continues Learning
Getting Your Data Right

Data 360 —
The Intelligence Layer for Agents

AI agents are only as effective as the data they reason with. Data 360 establishes a trusted, real-time intelligence layer that unifies customer and operational data into a single, governed view giving agents the context they need to act with precision. Rather than moving or duplicating data, Data 360 connects, harmonises and activates information across systems to create a continuously updated understanding of customers, interactions and operations.
Unified Customer & Operational Intelligence
A consistent, 360-degree view of customers and business context across channels, touchpoints and systems.
Unified Customer & Operational Intelligence
Unified Customer & Operational Intelligence
Unified Customer & Operational Intelligence
Decisioning and Action
Contextual Reasoning
Unified Signals
Built-in Controls
Governance
Data Access
Consent
Connected Enterprise Execution

Automation, Integration
& Orchestration

AI agents deliver value when they are embedded into end-to-end enterprise workflows coordinated across systems, governed by rules, and connected to real business processes. This layer turns agent decisions into reliable, scalable actions across platforms, ensuring enterprise-ready execution.
Intelligent Workflow Orchestration
End-to-end process automation that coordinates agent actions, business rules and human approvals, ensuring work moves seamlessly from intent to execution.
Enterprise System
Integration
Secure integration with ERP, core banking and legacy systems so agents can initiate transactions, retrieve context and complete work beyond the application layer.
Cross-Platform
Execution
Orchestrated workflows that span multiple platforms and technologies, allowing agents to operate across diverse enterprise environments, not just within a single system.
Controlled, Auditable Automation
Built-in safeguards, traceability and exception handling ensure that automated and agent-driven actions remain transparent, governed and compliant.
Built for Scale. Designed for Agents.

Platform Engineering
& Extensibility

Enterprise transformation goes beyond configuration - it requires a platform that can be engineered, extended, and evolved as business and AI needs change. We build custom logic, experiences and AI agents for your organisation that operate reliably at enterprise scale.
Enterprise-Grade Application Engineering
Design and development of scalable applications using low-code and pro-code capabilities, tailored to complex business processes and performance requirements.
Advanced Logic & Experience Development
Custom backend logic and modern user experiences that support sophisticated workflows, decisioning, and agent interaction models.
Custom Agents & Platform Extensions
Development of bespoke AI agents and extensions that integrate seamlessly with platform services, workflows, and enterprise data beyond out-of-the-box capabilities.
Enterprise-Grade Application Engineering
Design and development of scalable applications using low-code and pro-code capabilities, tailored to complex business processes and performance requirements.

Why Work With Us?

ISO 27001 Certified
We adhere to the industry best practices for enterprise-grade governance and ensuring data protection across all engagements.
Proven Cross-Country Delivery Expertise
We specialise in delivering complex, multi-country services to large enterprises spread across diverse organisational environments.
Commercial Understanding
We understand the commercial priorities and business needs critical for your organisation’s
growth.
Integrated Value Offering
We combine products, services and deep industry knowledge to deliver cohesive, outcome-driven solutions.
Subject Matter Expertise
You gain access to a strong network of experienced Subject Matter Experts across multiple industries worldwide.
Extended Technology Team
We are more than just a tech services provider; we become your extended technology team that reduces complexity and delivery risk.

Embark On Your AI Digital Transformation Journey

Share your business challenges and goals with us. We’ll partner with you to design and implement a practical, scalable path that delivers measurable outcomes.
Begin Now
CRM & Commercial Excellence
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Data
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AI / Agentics
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Cloud
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Custom Development
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Contact Us
Our Offices
United States
Global Headquarters
1016 N Highland Ave, Arlington Heights, IL 60004,
Chicago, USA
Saudi Arabia
Regional Headquarters – MENA
Office 20, 3rd Floor, Salah ud Din Ayubi Road, Sulimaniyah,
Riyadh, KSA
United Arab Emirates
Location Office - GCC
Silicone Park 3025 A
Dubai, UAE
Delivery Center
Pakistan
6, 7 Commercial A, Block A Khayaban e Amin,
Lahore, PK
Contact Us
businessops@bssuniversal.com
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