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Get in touch with our creator-friendly support team
The operating hours of our company are from 9 AM to 6 PM Eastern Time (ET) on weekdays and from 9 AM to 5 PM ET on weekends.
Support Center
Our support center is available around the clock, offering expert consultation and reliable service assistance whenever you need it.
Customer support via email
Would you rather communicate by email? Contact us by email and we will promptly respond to your inquiry.
Live online assistance
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Global Business Centers
Frequently Asked Questions
How can I contact BSS Universal for immediate support?
You can reach our team instantly via the “Contact Us” page on our website, email us at consult@bssuniversal.com, or call our 24/7 helpline. We aim to assist clients globally in real time. For urgent technical issues, our support hotline ensures direct connection to a specialist who can help you right away. We believe quick, clear communication builds trust and keeps your business running smoothly.
What information should I include when submitting a business inquiry?
To help our team respond accurately, please include your name, company, contact details, a brief project overview, goals, timeline, and budget estimate. Sharing your industry and any technical requirements also helps us assign the right experts. The more context you provide, the better we can tailor our solutions to fit your unique business needs from the start.
Does BSS Universal offer free consultations for new clients?
Yes, we proudly offer complimentary consultations for all new clients. Our goal is to understand your business, identify challenges, and explore tailored solutions before you commit. This session helps both sides align expectations and gives you firsthand experience of our expertise, transparent approach, and commitment to your project’s success.
What type of digital and IT services does BSS Universal provide?
At BSS Universal, we offer expert services in Salesforce consulting, data analytics, digital marketing, software development, database management, application integration, quality assurance, Odoo ERP systems, and business process re-engineering. Our team designs scalable, secure, and result-driven solutions tailored to each client’s business needs.
Where are BSS Universal’s global offices located?
We operate from multiple global business centers to serve clients worldwide. Our main offices are located in Chicago (Arlington Heights, IL, USA), Dubai Silicon Oasis (UAE), Riyadh (Al Malaz District, Saudi Arabia), and Lahore (Khayaban-e-Ameen, Pakistan). These strategic locations help our team stay connected with international clients and deliver localized, responsive service across regions.
What is the typical response time after submitting a contact request?
We aim to respond to all contact form submissions within 24 hours. However, urgent queries may receive faster responses depending on priority. Our dedicated support and business teams actively monitor all channels to ensure prompt communication with our clients.
Can I schedule an in-person meeting with your team?
Absolutely! We welcome in-person meetings by appointment. You can schedule a visit to one of our global offices, or request a virtual meeting if that’s more convenient. Just mention your preference in the contact form and our team will coordinate with you accordingly.
How does BSS Universal handle confidential or sensitive project information?
We follow strict data protection protocols and sign NDAs when required. Your project details and business information remain secure with us. Our team is trained to handle sensitive data with complete confidentiality, ensuring trust and compliance with global standards.
Who should I contact for partnership opportunities with BSS Universal?
For partnership or collaboration opportunities, please reach out through our website or email our business development team at consult@bssuniversal.com. We’re open to strategic alliances that align with our values and digital innovation goals.
Does BSS Universal offer support outside regular business hours?
Yes, we offer extended and flexible support for international clients and mission-critical projects. Depending on your service agreement, our team can provide after-hours or 24/7 support to ensure your business operations run smoothly without interruption.